Refund and Returns Policy

At Krisut, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free refund and returns policy outlined below:

 

 

1. Returns Eligibility:
   • We accept returns within 7 days from the date of delivery.
   • The item(s) must be unworn, unused, and in its original condition with all tags and labels attached.
   • Custom-made or personalized items may not be eligible for returns unless there is a manufacturing defect or error on our part.


2. Return Process:
   • To initiate a return, please contact our customer support team at contactus@ and provide your order details.
   • Our customer support team will guide you through the return process, including providing a return authorization number (RMA) and return address.


3. Return Shipping:
   • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping method to ensure the safe return of the item(s).


4. Refund Process:
   • Once we receive the returned item(s) and verify their condition, we will process your refund.
   • Refunds will be issued using the original payment method used for the purchase.
   • Please allow 5 days for the refund to be processed and reflected in your account.


5. Exchanges:
   • We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.


6. Damaged or Defective Items:
   • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
   • We may request photos or additional information to assess the issue and provide the best resolution possible, which may include a refund or replacement.

 

 

Contact us at contactus@ for questions related to refunds and returns.